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At TIMELGA, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, create an account, place an order, or contact us.
We may collect the following categories of personal information:
We use your information to:
Depending on your location, we process personal data on one or more of the following legal bases:
We may share your information with trusted third parties only when necessary, including:
We require third-party service providers to handle personal data securely and only for authorized purposes.
Because we may serve customers in multiple countries, your personal data may be transferred to or processed outside your country of residence. Where required by applicable law, we take appropriate measures to safeguard such transfers.
We retain your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, including legal, accounting, tax, dispute resolution, and record-keeping obligations.
Depending on your location, you may have the right to:
To exercise any of these rights, please contact us at:
We use cookies and similar technologies to ensure website functionality, analyze traffic, improve performance, and personalize user experience. Where required by law, we will request your consent before placing non-essential cookies on your device.
We implement reasonable technical and organizational safeguards to protect your personal data against unauthorized access, loss, misuse, disclosure, alteration, or destruction.
Our website is not intended for children who are not legally permitted to enter into online purchases under applicable law, unless supervised or authorized by a parent or legal guardian.
We may update this Privacy Policy from time to time. The most current version will always be posted on this page with the updated effective date.
If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us at:
TIMELGA
Casablanca, Morocco
Email: info@timelga.com
Phone: +212 679088873.
These Terms & Conditions govern your access to and use of the TIMELGA website, as well as any purchases made through it. By using this website or placing an order, you agree to be bound by these Terms & Conditions.
This website is operated by TIMELGA.
By using this website, you confirm that you have the legal capacity to enter into a binding agreement under the laws applicable in your country of residence.
We make every effort to ensure that product descriptions, images, specifications, and prices are accurate. However, slight variations may occur due to screen settings, photography, product updates, packaging changes, or manufacturer adjustments.
All prices displayed on the website are shown in the applicable currency indicated on the product page or at checkout. Unless otherwise stated, prices may not include customs duties, import taxes, local VAT, bank charges, or other destination-country fees for international orders.
Customers are responsible for reviewing any additional charges that may apply in their jurisdiction before completing a purchase.
Placing an order on the website constitutes an offer to purchase. We reserve the right to accept, refuse, cancel, or limit any order for reasons including suspected fraud, pricing errors, stock unavailability, inaccurate customer information, or delivery restrictions.
An order confirmation email does not necessarily mean final acceptance if further verification is required.
Payment must be made using one of the payment methods made available on the website (including cash on delivery where offered). All payment transactions are subject to verification and authorization by the relevant provider.
TIMELGA offers free shipping with delivery within 48 hours where operationally applicable. Delivery times are estimates unless expressly guaranteed, and delays may occur due to courier issues, customs clearance, peak periods, force majeure events, or inaccurate shipping information provided by the customer.
For international shipments, customs duties, import taxes, clearance fees, and similar charges may apply in the destination country. Unless explicitly stated otherwise, these charges are the responsibility of the customer.
All returns and refunds are governed by our Refund Policy, which forms an integral part of these Terms & Conditions.
All content on this website, including text, graphics, logos, icons, product images, branding elements, layouts, and design assets, is owned by or licensed to TIMELGA and is protected by applicable intellectual property laws.
You may not copy, reproduce, republish, distribute, exploit, or use any content from the website without prior written consent.
You agree not to:
To the maximum extent permitted by law, TIMELGA shall not be liable for indirect, incidental, punitive, special, or consequential damages arising from the use of the website, delays in delivery, website unavailability, or misuse of products.
Nothing in these Terms excludes rights that cannot legally be excluded under applicable consumer protection law.
Where we offer a commercial or manufacturer warranty (such as a 2-year warranty on selected products), the specific terms are as stated on the product or in separate warranty documentation. Where required by law, customers also benefit from any mandatory legal guarantees that apply in their jurisdiction.
If you create an account on our website, you are responsible for maintaining the confidentiality of your login details and for all activities under your account. You must notify us immediately of any unauthorized use or suspected security breach.
We may revise these Terms & Conditions at any time. The version in effect at the time of purchase will apply to your order unless applicable law requires otherwise.
These Terms & Conditions shall be governed by the laws of Morocco, without prejudice to any mandatory consumer rights that may apply in the customer’s country of residence.
In the event of a dispute, the parties agree to first attempt an amicable resolution. If no resolution is reached, disputes shall be handled by the competent courts in accordance with applicable law and mandatory consumer protection rules.
At TIMELGA, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return under the conditions below.
You may request a return within 14 days from the date you receive your order, consistent with the return promise displayed on our homepage.
To be eligible for a return, the item must:
We reserve the right to reject returns that do not meet these conditions.
Unless required by applicable law, the following items may not be returned:
To request a return, please contact us before sending the item back:
Please include your order number, reason for return, and photos if the item is defective, damaged, or incorrect. Returns sent without prior approval may be refused.
Unless the return is due to our error, a defective product, or a legal obligation that says otherwise, return shipping costs are the responsibility of the customer. For international returns, customs fees, duties, taxes, and carrier handling charges may also be non-refundable and may remain the customer’s responsibility.
Once your return is received, we will inspect the item and notify you whether the return is approved. If the product does not meet the return conditions, we may refuse the refund or apply a partial refund where permitted by law and justified by the item’s condition.
If your return is approved, the refund will be issued to the original payment method unless another method is required for technical reasons or agreed with you.
Once approved, refunds are processed within a reasonable period. The exact timing depends on your bank, card issuer, or payment provider. Where applicable law requires reimbursement within defined periods (for example in certain distance-selling frameworks), we comply with those requirements.
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with clear photos and your order details. In such cases, we may offer a replacement, exchange, store credit, or full refund depending on the situation and applicable law.
If an order is returned to us because the customer provided an incorrect address, refused delivery, or failed to pay import charges, we may deduct the shipping, return handling, customs-related, or administrative costs from any refund to the extent permitted by law.
We may offer exchanges subject to stock availability and internal approval. If you want a different product, size, or model, we may ask you to return the original item first under this Refund Policy.
Effective date: as per last update on this page.
